Chendol offers sustainable phone ownership by providing immediate solutions during phoney mishaps, and rewarding users for careful usage at the same time. We are also a popular dessert unique to south east asia.
Why start Chendol?
There’s perceived social stigma associated with buying pre-owned devices. It’s an unwelcoming asian mentality. Extended warranty can be dubious and cumbersome, especially when dealers have a bad reputation.
9 in 10 individuals worry about warranty when buying electronics. 25% of us has damaged or lose our phones each year. Good phones deserve to be put to use during its life cycle, it’s a practical approach towards sustainability. By selling refurbished phones (rePhones) with extended warranty tenures, Chendol seeks to restore confidence in the industry by building a social model powered by technology – yet keep things simple, fair and transparent.
How Chendol came about?
The idea was developed at a popular dessert cafe along Serangoon Gardens. The founders believed they could develop a solution that made better sense to everyone with what learnt.
What is IMEI?
IMEI stands for International Mobile Equipment Identity, a 15 or 17-digit code that uniquely identifies mobile phone sets. Enter *#06# on your dial pad to view your IMEI number.
Is my payment secure?
Chendol will never obtain your credit card number. Payment details are stored separately with Stripe, world’s online payment processor. Your credit card information is collected on a secure HTTPS web page using SSL. We use credit card processing firms that are fully PCI-DSS compliant, which means they meet all industry standards for cardholder security.
Do you accept returns?
We want you to be happy with Chendol products. We accept returns requests for 7 days following delivery, as long as the item is in the same condition in which it was delivered.
To return an item, simply drop us a message at chendol.com/chat. We will arrange collection once the phone is verified. The refund less a $25 restocking fee will be made to the original payment source within 7 days of receiving the item.
Where is my invoice (or receipt) number?
An invoice is sent to your registered email at the point of sale. It is 18 digit long starting with year, month, time, hour, minute, second, and order number.
Do I have to sign on my delivery?
All deliveries are sent via registered mail and require a signatory together with a proof of purchase. Identity verification may be required when we are unable to ascertain the intended recipient.
How will you ship my orders?
We pack all orders within 1 business day after being placed. The item will be shipped according to the delivery date selected during checkout, between 2pm to 5pm daily.